f8g Help Center

Account Setup & Registration

Opening an f8g account takes under two minutes. Go to f8g Register, enter your mobile number, choose a strong password, and confirm your age. You must be 18 or older to register. One account per person — duplicate accounts will be closed and balances forfeited.

During registration you will also set a preferred currency. All balances on f8g are held in Bangladeshi Taka (৳ BDT). Make sure the mobile number you register with is active, as it is used for withdrawal verification.

Signing In & Password Reset

Visit f8g Login and enter your registered mobile number and password. If you forget your password, tap "Forgot Password" on the login page. You will receive a one-time code on your registered number. Enter the code and set a new password. The reset link expires after 10 minutes, so act quickly.

If your account is locked after several failed attempts, contact 24/7 live chat directly. Do not create a second account to work around a lock — doing so violates our terms.

Deposits & Payment Methods

f8g supports four payment methods for Bangladeshi players. All are processed instantly or within a few minutes.

• bKash — most popular. Send to the f8g bKash number shown on the deposit page, then enter the transaction ID.
• Nagad — same process as bKash. Confirm the number before sending.
• Rocket — DBBL mobile banking. Use the merchant payment option.
• Bank Transfer — suitable for larger amounts. Processing may take slightly longer during bank hours.

Always use your registered f8g account name when making a transfer. Third-party deposits are not accepted and will be refunded (processing fees may apply). The minimum single deposit is ৳450.

Withdrawals & Processing Times

Withdrawals are sent back to the same payment method you used to deposit. The minimum withdrawal is ৳400 and the maximum in a single day is ৳170,000. First-time withdrawals may take up to 2 hours while our team completes a brief security check. Subsequent withdrawals typically arrive in around 33 minutes.

To request a withdrawal: go to your account wallet, select "Withdraw", choose your method, and enter the amount. Withdrawals above your KYC-verified limit will be held until documents are reviewed. Make sure your bKash or Nagad account name matches your f8g registered name exactly.

Bonuses & Wagering Rules

New players receive a 135% first deposit bonus, up to ৳19,000. The bonus is credited automatically after your first qualifying deposit. To unlock the bonus for withdrawal, you must complete a wagering requirement of 20× the bonus amount within 7 days of claiming it.

How wagering works

If you deposit ৳1,000 and receive a ৳1,350 bonus, the wagering requirement is ৳1,350 × 20 = ৳27,000 in qualifying bets. Not all games contribute equally — slots typically count 100%, while some live casino games contribute a lower percentage. Check the bonus terms page for the full contribution table.

Existing players can claim a 16% reload bonus on subsequent deposits. Daily cashback of 1% is calculated on net losses from the previous day and credited automatically each morning — no opt-in needed.

Identity Verification (KYC)

f8g requires identity verification before your first withdrawal. This is a legal requirement and protects your account from unauthorised use. The process is straightforward and usually reviewed within 24 hours.

Accepted documents

• National ID Card (NID)
• Passport
• Driving Licence

Upload a clear photo or scan of your document — both sides where applicable. The name on your document must match the name on your f8g account and your bKash/Nagad account. Blurry or cropped images will be rejected and you will need to resubmit. Once approved, your verification status is permanent unless you change your personal details.

Games & Sports Betting

f8g offers more than 3,900 games from providers including Evolution, CQ9, Spribe, Playtech, FA Chai, JILI, and Sexy Gaming. The lobby covers slots, live casino tables, fishing games, and crash-style games.

For cricket betting, you can place bets on Bangladesh national matches, BPL, IPL, T20 World Cup, and ODI series. Markets include match winner, top batsman, total runs, and 1X2. Odds update in real time during live matches. Minimum bet and maximum payout limits vary by market — check the bet slip before confirming.

If a game disconnects mid-round due to a network issue, the round result is settled using the server-side outcome recorded at the point of disconnection. Contact live chat with your round ID if you believe there is a discrepancy.

f8g App

The f8g Android app (version 3.1.1, 52 MB) is available as a direct APK download — it is not listed on the Google Play Store. Visit f8g App for the download link and step-by-step installation instructions. Your phone must run Android 7.0 or later. The app is free and receives regular updates. iOS is not currently supported; iPhone users can use the mobile browser version at f8g.live.

Frequently Asked Questions

How do I open an f8g account from Bangladesh?

Go to f8g Register, enter your mobile number, create a password, and confirm you are 18 or older. The whole process takes under two minutes. You will be ready to deposit as soon as registration is complete — no waiting period.

What is the minimum amount I can deposit?

The minimum single deposit is ৳450. There is no maximum deposit limit set by f8g, though your bKash or Nagad account may have its own daily transaction caps. For larger amounts, Bank Transfer is the most practical option.

How long does a withdrawal take to arrive?

Most withdrawals are processed in around 33 minutes. Your very first withdrawal may take up to 2 hours while a one-time security check is completed. After that, all subsequent withdrawals follow the standard timeline. Processing happens 24 hours a day, 7 days a week.

Can I withdraw before completing KYC?

You need to verify your identity before your first withdrawal. Upload your National ID Card, Passport, or Driving Licence from your account settings. Documents are reviewed within 24 hours. Once approved, the KYC requirement is fulfilled permanently — you will not need to submit documents again.

What does the 135% welcome bonus actually mean?

f8g matches your first deposit by 135%, up to a maximum of ৳19,000. Example: deposit ৳5,000 and receive ৳6,750 in bonus funds — giving you ৳11,750 to play with. To withdraw the bonus, you must wager 20× the bonus amount within 7 days of claiming it.

Do I need to opt in to the daily cashback?

No. The 1% daily cashback is applied automatically every morning based on your net losses from the previous day. There is nothing to activate. The cashback is credited to your main wallet and is not subject to additional wagering requirements.

My deposit went through on bKash but it has not appeared in my f8g wallet. What do I do?

First, check that you entered the correct transaction ID after sending the payment. If the balance still has not appeared after 10 minutes, contact 24/7 live chat and share your bKash transaction ID and the time of transfer. Our team will locate the payment and credit your account manually if needed.

Can I place cricket bets on the f8g app?

Yes. The f8g Android app supports all features available on the full website, including live cricket betting on Bangladesh matches, BPL, IPL, T20 events, and ODI series. Download the APK from f8g App and install it on any Android 7.0+ device.

What happens if I forget my account password?

On the f8g Login page, tap "Forgot Password". A one-time reset code will be sent to your registered mobile number. Enter the code and choose a new password. The code is valid for 10 minutes. If you no longer have access to your registered number, contact live chat with your account details for manual verification.

Are there any fees on deposits or withdrawals?

f8g does not charge its own processing fees on deposits or withdrawals. However, your mobile banking provider (bKash, Nagad, Rocket) may apply their standard transaction fees on the sending side. Bank Transfer transactions may also carry a small bank charge depending on your bank's policy.

How do I contact f8g support?

f8g offers 24/7 live chat. Click the live chat icon on any page when you are logged in. The team can help with deposits, withdrawals, bonuses, account access, and game queries. Response time is typically under two minutes during peak hours.

Can I set a deposit limit or take a break from playing?

Yes. f8g supports responsible gaming tools including deposit limits and self-exclusion. Go to your account settings and look for the Responsible Gaming section to set daily or weekly deposit caps, or to request a temporary account suspension. See the Responsible Gaming page for full details.