f8g Privacy Policy: What We Keep and Why
f8g keeps a small set of records about you so your account works, your deposits land, and payouts reach the right person. This page lists what we store, which f8g team can open it, how long it stays, and what you can ask us to change. It covers f8g.live and the f8g app.
On this page
- What f8g collects when you sign up
- How your deposit details stay private
- Who sees your documents during verification
- How cookies keep your session logged in
- Where your records sit and how long they stay
- Where your data goes and who receives it
- What you can ask f8g to do
- Keeping your account safe on shared phones
- Why f8g only opens accounts for adults
- Talking to f8g about a privacy question
- When this page is updated
- Privacy questions players send us
What f8g collects when you sign up
When you register, f8g asks for your full name, date of birth, mobile number and a password you choose yourself. Your date of birth is used once, to confirm you are 18 or older. If you later request a withdrawal, f8g asks for one photo ID and nothing more.
Details your phone sends
Like any website, f8g logs your IP address, browser name, screen width and the pages you open. We use this to keep your session secure and to fix layout problems on small screens. f8g does not read your contacts, camera, photo gallery or SMS inbox.
Details your play creates
Bet history, game rounds, bonus progress and your 20x wagering count are saved as part of your account. That record lets you and f8g check the same balance at the same moment, which matters when a bonus is close to clearing.
How your deposit details stay private
Money moves through bKash, Nagad, Rocket and Bank Transfer. When you deposit ৳450 or more, f8g receives a confirmation with the amount and a transaction reference. We never see your wallet PIN, your OTP or your bank password, and no f8g agent will ask for them in chat. If someone claiming to be from f8g requests a code, close that chat. A deposit normally lands in your balance within 5 minutes.
Who sees your documents during verification
Identity checks run before your first withdrawal. f8g accepts a National ID Card, a Passport or a Driving Licence. The photo goes to the verification team only. Game providers, payment partners and other players never see it. Review takes up to 24 hours, and once your file is cleared the first withdrawal is paid in about 2 hours. Later withdrawals usually arrive in 33 minutes.
How cookies keep your session logged in
f8g sets a small number of cookies. One keeps you signed in while you move between the lobby and a game. Another remembers your language and the last category you opened. We do not place third-party advertising cookies on f8g.live. You can clear cookies in your browser settings whenever you like; you will simply have to log in again.
Where your records sit and how long they stay
f8g keeps a record only while there is a use for it. The table below gives the plain version, without legal wording.
| What f8g stores | How long it stays, and why |
|---|---|
| Name, mobile number, date of birth, password | Held while your account is open. Removed after closure, once no payment can still be disputed. |
| Deposit and withdrawal references | Kept after closure while bKash, Nagad, Rocket or your bank can still raise a claim on a transfer. |
| The photo ID used for verification | Stored with the account record and opened only when a later withdrawal needs a second look. |
| Live Chat transcripts | Kept so the next agent can read what was already promised to you. |
| Bonus and wagering history | Kept while a 20x wagering condition can still be reviewed. |
Where your data goes and who receives it
f8g shares data only when a task cannot be finished alone. A payment partner sees the amount, the reference and your wallet number. A game provider such as CQ9 or Evolution sees a session token, not your name or balance. A regulator or a court order can require records, and f8g follows the law of Bangladesh. f8g does not sell player data to anyone.
What you can ask f8g to do
Every player can send four kinds of request to f8g:
- A copy of the records f8g holds about you.
- A correction when a name, mobile number or address is wrong.
- Closing your account, and removal of whatever f8g no longer needs to keep.
- Stopping bonus and offer messages on chat or SMS.
Send the request through Live Chat, which stays open 24 hours a day. f8g may ask for one ID photo before releasing records, so that the data goes to the right person and not to someone holding your old phone.
Keeping your account safe on shared phones
Many players in Bangladesh share a phone with family. Log out of f8g when you finish, and do not let the browser save the password. Turn on the screen lock. Install the f8g app only from the f8g App page, where the current file is version 3.1.1 and about 52 MB. An APK passed around a chat group can carry code that reads your messages.
Why f8g only opens accounts for adults
f8g is an 18+ service. Age is checked at registration and again when a withdrawal is reviewed. If a player turns out to be under 18, f8g closes the account and stops all play. A parent who finds a young person using the site can contact Live Chat and ask f8g to block the account and the device.
Talking to f8g about a privacy question
Privacy questions reach the same desk as any other support question: the f8g Live Chat, open 24/7. The help center has short guides on verification, limits and account closure. f8g does not publish an email address, because a single chat thread keeps the whole record in one place and one agent can pick up where another stopped.
When this page is updated
f8g revises this page when a payment partner changes, when a new app version asks for a different permission, or when the law requires fresh wording. The new text appears here and replaces the old one. If a change affects what f8g stores about you, players see a short note in Live Chat.
Privacy questions players send us
Does f8g ever see my bKash PIN?
Can I close my account and have my details removed?
Why is a photo ID needed before my first withdrawal?
Do game providers learn my name?
Is the f8g app safer than the browser?
What happens to my data if I never deposit?
That is the whole policy in plain words. If one line is still unclear, ask in Live Chat before you put money in. New players can open an account from the f8g register page, or look around the f8g home page first.